CS
PLATFORM
Call
center : X
Inquiry
board : O
E-mail
: help@ohscent.com
Delivery occurs in 10~15 business days after receipt of payment, except a weekend and a holiday.
An additional terms may be added to the shipping according to the type of the product.
Delivery fee
1.00 USD ~ 49.99 USD 25USD
50.00 USD ~ 99.99 USD 20USD
100.00 USD ~ 149.99 USD 10USD
150.00 USD ~ FREE SHIPPING
Exchange / Return / Refund Policy
We ask you for a careful examination prior
to your purchase. (size, color, or etc.)
Any inquiries regarding the products should
be made within 15 days from the day the delivery was completed.
※ Please be noted that you should put your
order number in returning parcel to make the process faster.
[Exchange / Return due
to customers’[change of mind]]
- Please contact our Customer service
center within 15 days after receiving your package and send us return tracking
number in 3 business days.
- While making an inquiry to our Customer
Service Center include the following information to hasten the process:
[Name, Order number, product name/code,
reason for exchange/ return]
- In case of any exchange due to [change of
mind] round-trip shipping cost will have to be borne by a customer.
Conditions of items will be examined once
they reach our warehouse.
- In case those items show any signs of
use, they will not be accepted for exchange. In case of any return due to
[change of mind], the return shipping fee is borne by a customer and the
initial shipping fee deductions are applicable according to OHSCENT return policy.
[Exchange / Return
policy for defective and wrongly shipped items]
- Please contact our Customer service
center within 15 days after receiving your package and send us return tracking
number in 3 business days.
- While making an inquiry to our Customer
Service Center(help@ohscent.com) include the following information to hasten
the process : Order list, Order number, A picture of the item, A picture of
defect part
- For any exchanges/ returns of defective
or wrongly shipped items the shipping fees will be borne by OHSCENT.
- Please kindly pay for return fee in
advance as COD cannot be used for international shipping. The amount will be
refunded to the customers once parcels are arrived at our inventory and checked
by the relative team.
[Missing Items]
- If any of your item(s) is missing in your
parcel, please contact our CS team within 15 days from you receive the box.
When contacting us, please send us the pictures described below.
(Picture of the box, Picture of all items
you received, Order list, pictures of each barcode of the item)
- If confirmed of missing, we will send you
the product right away, however, some products may go out-of-stock.
- All the costs related with re-sending
will be borne by OHSCENT.
- We sometimes send products seperately for
our customers' favor. Please double check this on your [My page] whether your
order is partially shipped.
[The followings are
not eligible for returns/exchange]
The followings are not eligible for
returns/exchanges:
- Any items reported after 15 days from the
date of receiving
- Any item from which the tags have been
removed, regardless of if they were defective on arrival
- Products being opened.
- Items having trace of scent, cigarette,
perfume, use, wash, or alterations.
- Items that have been damaged
intentionally including, but not limited to, lost tags, alterations, washing
damages, even if the item was defective upon arrival
- All goods returned without previous
notice or in spite of return denial by our CS team will not be accepted
[Refund policy for
unclaimed packages]
- In case the customer fails to claim the
package and it gets returned to OHSCENT due to [absence of address /wrong or
insufficient address],
the round-trip shipping fee based on actual
shipping fee rate of each courier will be deducted from the refund.
- In some cases, depending on the shipping
cost, the parcel may be discarded; those the customers will be held responsible
for the loss caused and no refund will be issued.
Return Address
OHSCENT Suga building 2F, 657-123,
Hannam-dong, Yongsan-gu, Seoul Korea
Contact number : 070-7733-7272
Postal code : 04401